Updated July 21, 2026
The fastest way to reach a human is email: [email protected]. It is read by the person who builds the app, and most messages get an answer within two business days. If you are reporting a bug, tell us your iPhone model and iOS version, and what you were doing when it happened. That usually saves a round trip.
Before you write, the questions below cover most of what comes in.
Common questions
How do I restore a purchase on a new phone?
Open Settings in OffRamp and tap Restore Purchases, signed in to the same Apple ID you bought with. Because OffRamp has no accounts, entitlements travel with your Apple ID, not with a login.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside OffRamp. On your iPhone, open the Settings app, tap your name, tap Subscriptions, choose OffRamp, then Cancel Subscription. Cancelling stops the next renewal and you keep Pro until the current period ends.
Can I get a refund?
App Store refunds are issued by Apple, so we cannot process one directly. Request it at reportaproblem.apple.com. If something in the app failed and caused it, email us and we will back up your request.
I deleted the app. Can you recover my data?
No, and that is by design. Nothing you log is stored on our servers, so there is no copy for us to restore. Use Settings, then Backup, to export an encrypted file before switching or resetting a device.
How do I move my history to a new phone?
Create an encrypted backup on the old device (Settings, then Backup), save the file somewhere you control such as iCloud Drive or Files, then restore it on the new device from the same screen.
Why does OffRamp not give me a calorie target?
Deliberate. Maintenance after a GLP-1 fails more often from lost muscle and returning appetite than from arithmetic, so OffRamp uses a daily protein floor instead of a calorie ceiling. There is more on the reasoning in how much protein after a GLP-1.
Will OffRamp tell me how to taper or when to stop my medication?
Never. OffRamp does not provide dosing guidance of any kind, and it will not suggest a taper. That is between you and your prescriber. The app tracks what happens around whatever plan they give you.
Does OffRamp work with Apple Health?
Yes, if you turn it on. OffRamp reads and writes Body Mass and Dietary Protein, so weigh-ins and protein stay in sync with your other apps. The exchange happens on your device and that data never reaches our servers.
The meal photo scan got my food wrong. What now?
Photo estimation is an estimate and it will miss sometimes, especially on mixed dishes and sauces. Edit the protein figure directly before saving, or search the food by name for a database match instead.
Is my data private?
Your logs stay on your device. There are no accounts, no analytics SDKs, and no ad SDKs. The only things that ever leave are a meal photo you choose to scan, a food search term, or a barcode number. The privacy policy lists every case.
Still stuck?
Email [email protected]. For anything about your data or your rights under GDPR or CCPA, the privacy policy explains what we hold, which is almost nothing, and how to reach us. Billing terms and refund routing are in the terms of use.
If your question is about the maintenance phase rather than the app, the blog covers regain, protein, muscle, and food noise in depth, with citations to the underlying research.